Customer Service and Technical Support
Specialty Technical Publishers is pleased to provide Customer Information Services by phone, fax, or e-mail. After hours, we suggest that you look at our Frequently Asked Questions section below to see if there is an answer to your inquiry.
Customer Information Services hours are weekdays between 7 am and 4 pm Pacific Time.
Frequently Asked Questions
- How do I place an order?
Contact us to place an order or ask questions regarding pricing and/or availability on 604-983-3434 or email firstname.lastname@example.org.
- How do I make a payment?
Payments can be made via Check, Money Order, Credit Card, (AMEX, VISA, M/C) or Wire Transfer. Credit Card payments can be made through Customer Information Services. Please contact us to receive Wire Transfer information. All invoices issued to customers outside of Canada are in U.S. funds.
- I am located in the U.K. What currency are you billing in?
We will bill you in U.S. funds.
- How do I get a missing update or pages sent to me?
If you are missing any previous updates or pages from your guide, please contact Customer Information Services so that replacement issues can be issued to you.
- How do I change my contact information?
For changes to your company name, mailing address or account contact, please inform our Customer Information Services at (604) 983-3434, fax (604) 983-3445, or e-mail at email@example.com.